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How to turn a customer into your biggest fan

  • 1Day
  • 3Steps
Get a certificate by completing the program.

About

Content: - Short introduction - Where do we come from, todays challenges and changes - Customer Management (CRM, CMR), my definition of service - Managing customer expectations and experience - Components of the service strategy - Benefits of a good implemented service strategy: uniqueness, effectivity, efficiency - Key success factors

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